This is Spike. I got a new cell phone from work, so I don't need my old one. To save a few bucks, Hollywood bravely agreed to call Sprint to cancel my line with them. First, someone told her it would be no problem, that she could get her own plan for $70 a month, and I could cancel my plan without paying a penalty. About five minutes later, the guy she talked to called back and said "oh, just kidding, you'll have to pay a $100 penalty."
Hollywood went to work calling various numbers, explaining what happened. At one point, someone claiming to be a "manager" told her that we would in fact have to pay $200 to get out of my line. Not a smart move on his part. I felt a little sorry for the guy as Hollywood politetly, calmly ripped him to shreds, pointing out that she had been repeatedly told different things and jerked around by a bunch of keystone cops, and the fact that he was a manager made him the most guilty of the bunch, since he presumably should have trained his employees not to be complete incompentents.
After her short vent, she wisely hung up and called back for a chance to talk to someone else. This time, she struck paydirt. The new guy told her she would only have to pay $60 a month, and that I could cancel with no fee.
The moral of this story is (a) don't deal with Sprint, (b) if you do have to, call them over and over until you get what you want, and (c) don't mess with Hollywood.